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Caring for Your Elevated Living Pieces

Preserve the beauty of your Elevated Living pieces with these care guidelines.

Wood Furniture
  • Dusting: Use a soft, dry cloth or a microfiber duster to remove dust. Avoid using rough fabrics or abrasive sponges that can scratch the surface.
  • Cleaning: Clean with a mild soap and water solution (not soaking the wood). Wipe immediately with a dry cloth to avoid water damage.
  • Polishing: Apply a wood polish or wax every 3-6 months to maintain the finish and provide protection.
  • Avoid Direct Sunlight: Prolonged exposure to sunlight can fade the wood, so place furniture away from direct sunlight or use curtains to block UV rays.
  • Spills: Wipe up spills immediately with a dry cloth to prevent staining or warping.

Finish Care:

  • Matte/Flat Finish: Use minimal moisture when cleaning to prevent streaks or damage. Avoid using harsh chemicals.
  • Gloss/High-Gloss Finish: Clean with a soft cloth and use a polish made specifically for high-gloss finishes to prevent cloudiness and smudges.
Leather Furniture
  • Dusting: Regularly dust with a soft cloth to prevent dirt and debris from settling into the leather.
  • Cleaning: For routine cleaning, use a damp cloth with a small amount of mild soap. Avoid soaking the leather. Dry with a soft towel afterward.
  • Conditioning: Apply a leather conditioner every 3-6 months to keep the material supple and prevent cracking.
  • Avoid Direct Sunlight: Leather can fade and dry out when exposed to direct sunlight for extended periods. Use blinds or curtains to protect it.
  • Spills: Immediately blot (don’t rub) any liquid spills with a clean, dry cloth. Let it air dry. If stains persist, consult a professional leather cleaner.
Fabric Upholstery

Care Instructions:

  • Vacuuming: Regularly vacuum upholstery with a soft brush attachment to remove dirt and dust. This will help prevent build-up.
  • Spot Cleaning: For small stains, use a fabric cleaner suited for the type of fabric. Always test in an inconspicuous area first.
  • Deep Cleaning: If the fabric is removable and washable, wash according to the care label instructions. If not, hire professional cleaning services.
  • Avoid Direct Sunlight: Fabric can fade with exposure to UV rays, so position furniture away from direct sunlight.
  • Avoid Abrasive Materials: When cleaning or wiping, avoid rough materials that could damage or fray the fabric.
Metal Furniture

Care Instructions:

  • Dusting: Use a microfiber cloth to remove dust and dirt. Avoid abrasive scrubbers that could scratch the surface.
  • Cleaning: Clean metal surfaces with a mild soap and water solution. Dry immediately to prevent water spots.
  • Polishing: For stainless steel or chrome finishes, use a metal cleaner and polisher to maintain shine and protect from tarnishing.
  • Rust Prevention: Regularly inspect for signs of rust. If found, remove rust using a metal cleaner and reapply a protective finish.
  • Avoid Scratches: Use coasters, placemats, and padding on furniture to protect the metal from scratches.
Glass Furniture

Care Instructions:

  • Dusting: Dust glass regularly with a soft microfiber cloth.
  • Cleaning: Clean with a glass cleaner or a solution of vinegar and water. Wipe with a clean, dry cloth to avoid streaks.
  • Avoid Harsh Chemicals: Avoid abrasive cleaners that may scratch or damage the glass.
  • Spills: Wipe up spills immediately to prevent any residue buildup.
  • Be Careful of Edges: Avoid dropping heavy items on glass surfaces as they can crack or chip easily.
Marble & Stone Furniture

Care Instructions:

  • Dusting: Dust marble and stone surfaces regularly with a soft cloth to avoid dirt buildup.
  • Cleaning: Clean with a pH-neutral cleaner. Avoid acidic or abrasive cleaners that can damage the stone surface.
  • Sealing: Apply a stone sealer periodically to protect the surface from stains and etching, especially for porous stones like marble.
  • Spills: Wipe up spills immediately, especially acidic substances (e.g., wine, coffee, citrus), as they can damage the stone.
  • Avoid Heavy Impact: Marble and stone can chip or crack under heavy impact, so avoid placing sharp objects directly on the surface.
Rattan & Wicker Furniture

Care Instructions:

  • Dusting: Regularly dust with a soft, dry cloth or a vacuum cleaner with a brush attachment.
  • Cleaning: Clean with a slightly damp cloth to avoid soaking the rattan. Dry thoroughly after cleaning to prevent mold and mildew.
  • Avoid Sun Exposure: Prolonged sunlight exposure can cause rattan to dry out and become brittle. Place in shaded areas or use covers when not in use.
  • Conditioning: Occasionally apply a natural oil or furniture wax to prevent cracking and maintain flexibility.
  • Storage: If using outdoors, bring furniture inside during bad weather or cover it with a protective cover.
Concrete Furniture

Care Instructions:

  • Cleaning: Use a damp cloth to wipe down concrete surfaces. For tougher stains, use a non-abrasive cleaner suitable for concrete.
  • Sealing: Concrete furniture should be sealed regularly to prevent stains and water absorption. Apply a high-quality sealant to protect the surface.
  • Avoid Heavy Impact: Concrete can crack under heavy impact. Avoid dropping heavy objects on it.
  • Spills: Clean spills immediately to avoid staining, especially with acidic substances.

See It in Real Homes

Design Inspiration

Get inspired by our curated gallery, featuring 'Mountain Modern' designs in real homes around Jackson Hole.

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FAQs

Please read our FAQs page to view our entire list of Frequently Asked Questions & more support help.

What is your return policy?

We want you to be happy with your purchase! Eligible items can be returned with a complimentary return label when a return is requested within 60 days of receiving your purchase. We do not refund original shipping charges. If your item was purchased during a shipping promotion, a 10% return shipping charge will be deducted from the original price of your item. Please contact us below and we will provide you with a shipping label to return your product.

All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. If your item was sent via freight or white glove as indicated by an oversized or white glove charge, you will be responsible for the return shipping charges. If your item is marked as FINAL SALE or MADE TO ORDER, it is not eligible for return.

What if my order arrives damaged?

Sometimes damages do occur in the shipping process even though we do our best to deliver your item in perfect condition. If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects must be noted on the receipt with the carrier. We must be notified of your damages within 48 hours of delivery. Please do not hold off on inspecting in your item (i.e. waiting upon project completion or residential move).

What is the wait time for items on the waitlist?

Every product has its own timeline. Be sure to join the waitlist for items you are coveting, and you’ll be notified as soon as the product becomes available for purchase.

Can I cancel or alter my order once I place it?

When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. This means that unfortunately once an order is placed, we cannot alter or change it.

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