Callisto Gaius Tan Rug
Callisto Gaius Tan 2 x 3
Hand-Knotted in India | Wool Blend
Pairs well with
Callisto Gaius Tan Rug
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
Our products are delivered in the following ways:
- Front Door Parcel Delivery (such as UPS, USPS) to your delivery address.
- Truck Delivery for most furniture and other items that exceed parcel carrier shipping weight limits. This delivery type usually includes our Premium White Glove service for a Flat Rate fee. See specific product rates at checkkout.
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Customer Support
We are receiving a high volume of inquiries at this time.
Thank you for your patience.We're online Monday - Friday, 9am-5pm PST
MESSAGE CUSTOMER SUPPORT
orders@elevatedliving.design
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Contact Us
Office & Showroom
307-733-0274
800 W Broadway
Jackson, WY 83002Online Shoppe
888-683-3853
orders@elevatedliving.design -
FAQ’s
When will my order ship?
Due to FedEx shipping constraints, we’re facing extended shipping timelines on many items of up to 14-18 business days. In some cases, there will be a delay from when your shipping label is created, and when FedEx actually picks up the item from our warehouse. Additionally, some items are subject to further processing lead times, so please refer to the individual product pages for the most up-to-date information. Items ordered together may not arrive in the same box. Furniture and made to order items will have longer processing and shipping times. Please refer to the individual product pages for more details. When your order does ship we will send you a confirmation email with the tracking information. Please check your spam folders if you are unable to find this email. We are unable to edit shipping addresses once your order has shipped.
I signed up for the Welcome Email but didn't receive my PROMO CODE
The promo code should be emailed to you immediately, but sometimes your email provider can hold the email. In some cases, it can take up to an hour to receive.
I love what I ordered but I need to make a small change. How do I do that?
Once an order is placed we cannot make any changes. Although we do not process standard exchanges, you may request a return label and re-purchase the item that you prefer.
What is your return policy?
We want you to be happy with your purchase! Eligible items can be returned with a complimentary return label when a return is requested within 60 days of receiving your purchase. We do not refund original shipping charges. If your item was purchased during a shipping promotion, a 10% return shipping charge will be deducted from the original price of your item. Please contact us below and we will provide you with a shipping label to return your product.
All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. If your item was sent via freight or white glove as indicated by an oversized or white glove charge, you will be responsible for the return shipping charges. If your item is marked as FINAL SALE or MADE TO ORDER, it is not eligible for return.
Click HERE to request a return.
I just received my tracking number, but it's not working.
Please allow 2-3 business days for tracking information to update. We often send tracking when the label is created so it sometimes needs time to leave the warehouse.
What if my order arrives damaged?
Sometimes damages do occur in the shipping process even though we do our best to deliver your item in perfect condition. If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects must be noted on the receipt with the carrier. We must be notified of your damages within 48 hours of delivery. Please do not hold off on inspecting in your item (i.e. waiting upon project completion or residential move).
What is the wait time for items on the waitlist?
Every product has its own timeline. Be sure to join the waitlist for items you are coveting, and you’ll be notified as soon as the product becomes available for purchase.
Do you ship internationally? Or to Hawaii or Alaska?
Not at this time. We currently only ship to the 48 contiguous states, although we do hope to expand our delivery range overseas in the future.
Do you have samples of your rugs?
We don't provide samples, but we do offer free returns on any item if you find that it doesn't work well with your space (see return details above). Please note any oversize rugs are not eligible for a free return and will incur a 25% re-stocking fee. If you have any decor questions, please feel free to email us at: hello@elevatedliving.design and one of our designers can assist you.
Can I cancel or alter my order once I place it?
When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. This means that unfortunately once an order is placed, we cannot alter or change it.
Caring for Your Elevated Living Rugs
Preserve the beauty of your Elevated Living pieces with these care guidelines.
Rugs & Rug Matts
- Clean spills, including water, immediately by blotting with a clean, white dry sponge or cloth. Avoid exposure to all liquids. Professional cleaning recommended.
- Appropriate rug pad is highly recommended on all surfaces to prevent slipping, add cushion, and improve durability. Expect shedding.
- For vacuuming, use a vacuum cleaner without beater bar or one where you can set the bar to the highest pile setting. If your vacuum has variable power settings, set on low. Vacuum full length of the rug, turn and repeat to the next area, rather than back and forth motion.
See It in Real Homes
Design Inspiration
Get inspired by our curated gallery, featuring 'Mountain Modern' designs in real homes around Jackson Hole.
FAQs
Please read our FAQs page to view our entire list of Frequently Asked Questions & more support help.
What is your return policy?
We want you to be happy with your purchase! Eligible items can be returned with a complimentary return label when a return is requested within 60 days of receiving your purchase. We do not refund original shipping charges. If your item was purchased during a shipping promotion, a 10% return shipping charge will be deducted from the original price of your item. Please contact us below and we will provide you with a shipping label to return your product.
All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. If your item was sent via freight or white glove as indicated by an oversized or white glove charge, you will be responsible for the return shipping charges. If your item is marked as FINAL SALE or MADE TO ORDER, it is not eligible for return.
What if my order arrives damaged?
Sometimes damages do occur in the shipping process even though we do our best to deliver your item in perfect condition. If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects must be noted on the receipt with the carrier. We must be notified of your damages within 48 hours of delivery. Please do not hold off on inspecting in your item (i.e. waiting upon project completion or residential move).
What is the wait time for items on the waitlist?
Every product has its own timeline. Be sure to join the waitlist for items you are coveting, and you’ll be notified as soon as the product becomes available for purchase.
Can I cancel or alter my order once I place it?
When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. This means that unfortunately once an order is placed, we cannot alter or change it.